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"The best experience of buying wine online that I’ve had. 
Thank you very much for an easy website, great service
and fast, secure delivery."  K.S. (Auchenflower, Aus.)


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Buy Wine FAQs

If you have a question that is not displayed on this list, please contact us and we'll get back to you right away.

More detailed information is also available in our Buy Wine and Sell Wine information sections

Short on time? You can get the full wine list now via email (click here)

Questions

Answers

  • What is the Wine Market?

The Wine Market is a listing of our customers' wines held in Cellarit's optimal wine storage facility in 14 degree centigrade and 70% humidity conditions. All wine is available for immediate sale and delivery at the price and quantity listed.

Our software automatically deletes bottles that are sold-out so if a wine is listed, it's available for next-day delivery!

  • Can anybody view the Wine Market and buy wine?

Yes. Just go to the Buy Wine section of the site. You can purchase without prior registration. You'll receive emails confirming your new account and purchase.

  • Some of the prices seem too cheap, why?

Cellarit isn't a typical wine retailer. You may notice some unusually low wine prices or see the same wine listed at different prices. Our wine storage customers control their own listing prices and sometimes they just want a quick sale, so be on the lookout for bargains! Unless noted, all bottles are in excellent condition (see above) so the best-priced bottle is always the best bottle to choose.

  • Is the wine in good condition?

Cellarit inspects all wines when they enter wine storage. Unless otherwise noted, all wines listed are in excellent general condition and typical of a wine from that producer and that vintage. This means good fill levels, no evidence of leakage or heat damage and good labels and capsules. It does not mean the wine is perfect as there may be very minor cosmetic scuffs, etc. associated with normal cellaring, handling, shipping or age. Older vintages can also be expected to have lower fill levels than current vintages of the same wine. In general, unless a defect is noted, wines listed in the Wine Market are in excellent general condition and appearance.

  • I've bought wine from the Market - what about delivery and insurance?

Australia-wide and International delivery is available. Transit insurance is included in the delivery fee*. See our domestic delivery rates & transit times or international destinations & rates.
Delivery to Sydney, Melbourne, Brisbane & Canberra as well as most cities in between is next-business day.  Add a day or two for delivery to most other Australian destinations.

Or, choose 'Storage' to store you purchase for future delivery (or resale in the Wine Market).
Your wine storage account is established automatically and there's no delivery or handling-in charge for Wine Market purchases. Storage insurance is applied automatically.

*Note: transit insurance (underwritten by QBE insurance) doe not cover all possible transit risks (for example, heat damage). You may wish to review the transit insurance Terms & Conditions for coverage and exclusions accordingly.

  • Is the payment process safe & secure?

Yes, Cellarit protects your credit card and personal information by going above and beyond the typical e-commerce security arrangements. Cellarit uses the Commonwealth Bank of Australia (CBA) Online Secure Commweb Payment gateway featuring the 3-D-Secure Verified by Visa (VBV) and MasterCard SecureCode (MCSC) protocols. Verified by Visa and MasterCard SecureCode are new ways to add safety when you buy online. If you are enrolled & registered with your existing Visa or MasterCard credit card you will be asked to enter a secure code or a password depending on your bank*

Enrollment of your credit card with Verified by Visa (VBV) or MasterCard SecureCode (MCSC)
~ Is Not Required~
To complete your transaction with Cellarit
  Can I Buy from Cellarit Without Enrollment in
VBV or MCSC?		 If Your Card IS Enrolled & Registered
for
VBV or MCSC:		 If Your Card is Not Enrolled or Registered
for
VBV or MCSC:		 More Information is Available from Your Bank:
ANZ Yes Enter your password You can complete your transaction without a password ANZ info
CBA Yes Enter netcode sent to you via SMS You can complete your transaction without a netcode CBA info
NAB Yes Enter your password You can complete your transaction without a password NAB info
Westpac No Enter your password You will be redirected to Westpac to complete your registration Westpac info
Amex Cards Yes (the VBV and MCSC protocols do not apply to Amex Cards)


*Please note: It's possible your bank has pre-enrolled your card for you but you have not yet registered. If you are enrolled and not registered you will be redirected to your bank to complete your registration prior to finalising your purchase with Cellarit. You only have to complete your registration once and then your card is ready to use on any 3-D-Secure website.

  • I've bought wine from the Market - what about delivery and insurance?

Australia-wide and International delivery is available. Transit insurance is included in the delivery fee*. See our domestic delivery rates & transit times or international destinations & rates.
Delivery to Sydney, Melbourne, Brisbane & Canberra as well as most cities in between is next-business day.  Add a day or two for delivery to most other Australian destinations.

Or, choose 'Storage' to store you purchase for future delivery (or resale in the Wine Market).
Your wine storage account is established automatically and there's no delivery or handling-in charge for Wine Market purchases. Storage insurance is applied automatically.

*Note: transit insurance (underwritten by QBE insurance) doe not cover all possible transit risks (for example, heat damage). You may wish to review the transit insurance Terms & Conditions for coverage and exclusions accordingly.

  • Why is there an additional handling or gift fee?

A per-order handling fee or gift packaging fee apply in addition to the delivery fee because Cellarit offers the labour-intensive option of mixed-dozens and uses premium heavy-duty packaging with lots of padding material. It's an expensive and painstaking process but you'll recognise the quality and effort when your order arrives. The gift packaging options include the handling fee, a special gift box and a high-quality printed gift note with your gift message.

  • Is GST included in the price of the wine?

Yes, every listing price is inclusive of GST for wine delivered in Australia or placed into wine storage. You'll receive a full tax invoice via email after your purchase. The tax invoice is not packed with the wine so please retain your email copy or print the attached PDF version.

  • Can I get a tax refund?

Yes, a tax refund is available to both Australian residents and visitors via the Tourist Refund Scheme (TRS). If you purchase wine from Cellarit we provide you with everything you need to receive a refund of 23.59% when you leave Australia (1/11th of the wine price for GST and 14.5% for WET). You can claim the TRS refund at the airport.

Some tips:
  • You must spend $300 or more on each tax invoice
  • There is NO LIMIT on the refund available to you
  • You must take the goods out of Australia within 30 days

    To claim the refund you must:
  1. Have the wine with you at departure
  2. Show your Tax Invoice and/or your Delivery Documentation at the airport*

    *Important: PDF documentation is attached to your confirmation email when you purchase wine or take delivery from wine storage.
    These are not packed with the wine! Print the PDF documents and take them with you to the airport!!
Further information is available from the Australian Customs Service web site in the Advice for Travelers section.

  • Is international shipping available?

Yes. Cellarit offers efficient international wine shipment by airfreight, inclusive of special packaging and delivery to your door.

USA rates include all import duties & taxes and delivery Massachusetts (MA), New Hampshire (NH) and Utah (UT) is not available.
» Note: The recipient's social security number is required by USA customs. We will contact you accordingly after you place your order.

Other rates are for delivery only; any customs fees or taxes levied by local authorities are additional upon receipt. Cellarit can arrange for these taxes to be paid on behalf of gift recipients and charged to your credit card. Note: it is a legal requirement that wines are properly valued on export documentation. Cellarit will not falsify wine values.

Customs clearance times vary widely by country. In general, you should expect your wine in 1-3+ weeks. We regret that Cellarit can not offer GST/WET tax rebates for wine shipped from Australia.

Air-Freight Rates

(Note: magnums count as 2 bottles)
  New Zealand Hong Kong

Singapore

Vietnam 		Japan

S. Korea		 Europe

UK

India
 Scandinavia

S. America

S. Africa		 USA except
MA,
NH,
UT 		Hungary
Morocco
Poland
Puerto Rico
Russia Turkey
Up to 6 Bottles $150 $155 $165 $205 $235 $280 $240
Up to 12 Bottles $200 $230 $260 $290 $330 $310 $340
Add'l 1 to 12 bottles $195 $210 $255 $280 $325 $310 $335

  • Is there a returns policy?

The success of Cellarit's business relies upon happy customers. Cellarit endeavours to provide the highest quality service and products and regularly invests in its staff, systems and procedures accordingly. We'll always try to solve any problem quickly and efficiently. However, we do work on very narrow profit margins to offer our customers the best possible value, so there are limits as a commercial necessity.
    • In general all sales are final. There are no refunds.
Cellarit inspects all wine bottles when they enter our facility and any faults are noted. For example, a bottle might be noted as having an ullage (wine fill level) of "low shoulder" or there may be a "damaged capsule". References to label damage, such as "torn label" or "stained label" refer to the front label only. Any sign of poor previous storage conditions, such as evidence of leakage, is also noted. In the absence of a description to the contrary you can assume that the bottle is in excellent all-around condition for its age and type. Although we can verify the outward condition of the bottle we can't guarantee the quality of what's inside the bottle. Even the best and most recent bottles may be "corked","off" or have other problems after the bottle is opened, such as a spongy cork, etc. The risk is greater for older bottles, especially those with low ullage levels.

When you purchase wine from the Cellarit Wine Market you are relying on Cellarit's expertise to accurately describe the outward condition of the bottle. At its sole discretion, Cellarit may accept a return.
    • If a return is approved you'll receive a Cellarit credit
Contact us by phone or email within 24 hours of receipt and describe the problem. We'll notify you if we'll accept a return and provide you with instructions on how to proceed. Under no circumstances will Cellarit accept a bottle for return once it has been opened or otherwise damaged. You must keep the original packaging and bottle(s) for inspection.