If you have any additional questions, please contact us by phone email. We're happy to help!
Cellarit's convenient wine storage service is designed to enable our members to store their wine in optimal conditions at highly competitive rates. Information about your wine is always available in My Wine Cellar and delivery is a only a few mouse clicks away.
You qualify for this offer automatically if you have not stored wine with Cellarit before. When your first shipment of wine arrives into storage, the clock starts for the free storage period and lasts for 3 months. During the 3 month free storage period, there are no handling-in or storage fees for all the wine you add to your account. Storage insurance is not included, it's charged at $0.60/$1,000 of value per month (only for the days that your wine is in storage).
For more information, see the other FAQs on this page, see Wine Storage Overview What Does It Cost? Register to Get Started Now* or call us on 1300 48 58 68 or Contact Us.
Our facilities use the best technology available to maintain an ideal constant temperature of 14 degrees and 70% humidity. An 'air curtain' ensures that these conditions are not disturbed when the cool room is accessed. Vibrations are perfectly flat with the aid of laser beams. Conditions are monitored 24 hours a day and a graph of the conditions allows precise auditing.
The Cellarit facility is monitored 24 hours a day by internal and external video equipment and security patrols. Within a secure complex, the building that houses the cool room is also home to the 24 x 7 control centre of a large security company. Inside this secure building the cool room itself is additionally monitored by video surveillance. Access inside the cool room is strictly limited to authorised personnel by a swipe card security system that records all entries.
Cellarit's Sydney facility is located in Wetherill Park and services Melbourne and Brisbane as well. The efficiency of our integrated retrieval and delivery system means that you will always have ready access to your wine without the need to deliver or pick it up yourself. Delivery or pick up in Sydney, Melbourne and Brisbane is a next day service available at extremely competitive prices.
You can put wine you own into wine storage using 'Send Wine to Cellarit'. This feature allows you to create a list of wine intended for Wine Storage and you receive an email confirmation for your records. All wine is checked when it arrives at the Wine Storage facility against your list.Your wine is shown as "in transit" in your inventory until arrives safely.
To have wine put into Wine Storage from the Wine Market, simply indicate Cellarit as the delivery address when you are finalising your purchase.
Click here for our delivery address details.
Wine pickups are handled on behalf of Cellarit by DHL on business days, Monday-Friday. After the steps outlined in "How do I put my wine into Wine Storage" above, and tick the box indicating a pickup, you'll receive a phone call from DHL prior to your pickup date. The call is to confirm all of your details and finalise the pickup booking. DHL will also send you shipping labels via email. These labels print-out on ordinary paper and you tape a label on each of your boxes.
On the day of the pickup a driver will arrive to collect you wine, usually in the afternoon. We apologise that it's not possible to request a specific pickup time from DHL. Depending on your location the driver that collects your wine may be from DHL, Star Track or Australian Air Express (AAE).
Note: the driver does not know that your pickup is on behalf of Cellarit or that your boxes contain (expensive) wine. There are thousands of drivers throughout Australia and Cellarit cannot vouch for all of them, so it's best to be discreet and not mention what's in your consignment. The drivers also don't know your consignment is fragile, and frankly, not all drivers pay attention to "fragile" stickers, so it's especially important that you pack your wine carefully to avoid breakage! See "How do I pack my wine for pickup" (below) for packaging tips.
Packing wine for safe transit isn't difficult but it's important to observe some basics - please pack your wine:
We apologise that wine not packed as described may not be covered by the insurer in the event of breakage. Please note that a $250 excess applies for each and every claim. Transit insurance (underwritten by QBE insurance) doe not cover all possible transit risks (for example, heat damage). You may wish to review the transit insurance Terms & Conditions for coverage and exclusions accordingly.
To have wine delivered from Wine Storage, simply choose 'Transfer From Cellarit' in My Cellar. Easy to use forms will guide you through selecting the quantities you want delivered and confirming the delivery address and charges. The Cellarit system will generate the request for your wine to be retrieved, packed and delivered. Our delivery service is integrated with our warehouse software to keep track of your wine all the way to your door. Delivery to metropolitan Sydney, Melbourne and Brisbane is a next day service. Delivery to other areas varies by location.
Our Wine Storage rates are highly competitive. Your specific rate depends on your level in the Loyalty Program. We designed our Wine Storage services from a clean sheet of paper and incorporated the latest technology and warehousing know-how to ensure a high level of efficiency. That means we can keep our Wine Storage rates amazingly low. Consider what you're paying now and then go to "What does it cost " in the Wine Storage area of the site to see what you will save.
No. You only pay storage and insurance fees for the days of the month that your wine is in storage. For example, if you have 100 bottles and you take 12 of them out of storage on the 10th day of the month, you only pay for 10 days of storage and insurance for those 12 bottles. If you take out all 100 bottles on the 10th day of the month and close your account, you only pay for 10 days of storage and insurance for all 100 bottles. Similarly, when you put wine into storage, you only pay storage and insurance fees for the days of the month that your wine is in storage.
Furthermore, because Cellarit's fees are billed in arrears and not in advance you don't have to worry about forfeiting any pre-payments. If you do choose to close your account by taking out all of your wine, we'll calculate an estimate of your fees for the month and take a pre-payment from your credit card to cover your final invoice.
Here's the bottom line: if you add or remove less than 25% of your wine collection each year you'll never pay another handling-in or handling-out fee!
Here's an example for a customer with 100 cases of wine. Each month, this customer receives just over 2 handling credits, for a total of 25 credits each year (25%). This customer can handle-in 25 cases free of charge or handle-out 25 cases free of charge (or any combination) during the course of the year.
Each handling credit is also worth $3 towards your wine transport and transit insurance into or out of wine storage so you can enjoy FREE pickups or deliveries - inclusive of handling fees, transport & transit insurance - with enough credits. Your handling credits never expire so you don't need to "use them or lose them".
Yes. Both transit and storage insurance are available.
Although every effort is made to prevent breakage during transport and provide a secure facility, insurance is required via our master policy, underwritten by Lumley. Please see the detailed information in our Terms and Conditions section. Current insurance rates are listed in the What does it cost section.
The Cellarit system makes insuring your wine an easy and precise process. In the My Wine Cellar section you can assign a value to each of your wines for insurance purposes. In fact, you can use the convenient link provided to query the Wine Searcher data base for your wine's current value. The system will display the total value of your collection at the bottom of your inventory. You can update your values at any time.
Storage fees are invoiced in arrears, meaning that fees for January are invoiced on February 1st.
Cellarit accepts Visa, MasterCard and American Express (there is a 3% surcharge for American Express). You may also pay by cheque or bank transfer.
Most storage customers choose the convenience of an automatic monthly payment. Your card is charged on the 1st day of each month for fees incurred during the prior month. You receive a complete itemisation of all charges sent via email. To elect the autopay option, just add your credit card details to your account page (click on My Details after login).
If you prefer not to enrol in Autopay, you may still pay by credit card. You receive a detailed invoice on the first of each month via email. Just login to your account, click on the link to your invoice and enter your credit card details to pay.
Alternatively, if you don't wish to pay by credit card, you may
With Cellarit you will find convenient & safe storage for your wine collection